Anjon generally ships orders withing 24-48 hours of being placed. Freight orders may take longer to prepare than ground shipments. During busy times of the year, orders may take slightly longer to ship.
We use UPS Ground, and USPS for ground packages, (under 150 lbs.) We use FedEx Freight for orders over 150lbs
Transit times vary depending upon you location and service available. Click here to see FedEx Ground Map. Click here to see USPS Service Map.
Damaged Ground Shipments
If the box is damaged in any way, refuse the shipment and call Anjon Customer Service immediately at 800-553-5605. If the package was left without your signature, Call FedEx at 800-463-3339 or USPS at 800-275-8777, and then contact Anjon Customer Service. It is always a good idea to take digital photos. This will assist in any claim. Anjon will ship a replacement as soon as verification of the damage is received.
1. Inspect Entire Shipment for Damage While Delivery Truck is Present
a. Unless you are ordering a truckload of liner, rolls are individually wrapped in geo (inner wrap) and plastic (outer wrap). If there is damage to either wrap or rolls are missing, see below
b. Skids are wrapped completely from top to bottom and have a cover or layers of shrink wrap on the top of the skid. If the shrink wrap or product is damaged or missing, see below.
2. If Damage Exists
a. IF THERE IS OBVIOUS DAMAGE, REFUSE THE SHIPMENT AND CALL ANJON IMMEDIATELY.
b. IF YOU NEED PRODUCT IMMEDIATELY OR THINK IS ONLY MINOR DAMAGE.
YOU MUST SIGN BILL OF LADING WITH EXCEPTION DECLARING ALL DAMAGES AT POINT OF DELIVERY OR ANJON WILL NOT BE RESPONSIBLE FOR REPLACING DAMAGED PRODUCT OR BOXES WITHOUT DECLARING DAMAGES. NO EXCEPTIONS
Example of Exception: Boxes Crushed/Damaged, Shrink wrap damaged or missing, Wrapping on rolls damaged or missing, any visible damage.
c. Take digital pictures of damage, from all angles. Including boxes and product affected.
d. Call Anjon Customer Service department to notify them of damage (800-553-5605) within 24 hours.
e. Email pictures of damage to Anjon Customer Service representative.
f. Fax Bill of Lading (with noted exception) to Anjon Customer Service department (636-329-8122)
g. Anjon will file a claim with the carrier and either a credit will be issued for damaged product or a
replacement will be sent (at Anjon’s discretion).
3. If No Damage is Visible, Sign for Shipment as You Normally Would
a. If you are worried that there is unseen damage. Sign delivery receipt “Pending Inspection”. This gives you 24 hours to inspect and to notify, Anjon or the Freight Company