How do I return an item?
New Items may be returned within 7 days of the original delivery.
Anjon will pay the return shipping cost if the product is DOA (defective on arrival) or if the return is a result of our error. If the item is returned for any other reason, you are responsible for the return shipping fees.
Opened merchandise or items that do not meet the 7 day grace period will not be accepted without a Return Material Authorization (RMA). No RMA is needed if item is unopened and in new condition within the 7 day period.
Anjon will credit you in the same manner as your original payment within 7-10 business day of receiving the returned item(s). Original shipping cost may not be refunded.
Warranty Items Anjon Water Gardens guarantees all its pumps for a period of 12 months from date of manufacture. The Big Frog and Monsoon series are warranted for 24 months from date of manufacture.
Our warranty does not cover:
1) Pumps that have been opened or dismantled in any way.
2) Pumps that been ran dry or with insufficient water supply.
3) Pumps that the electric cable has been altered or damaged in any way.
4) Pumps that are used with other liquids than water.
5) Pumps that have had debris blocking or clogging the pump.
6) Pumps that are not completely submerged.
All returned items will be inspected and tested before any replacement is issued. If repair is possible, the pump will be repaired and returned to you. If repackaging is necessary, extra charges may apply.
Important Notes: All defective pumps have to be returned to us pre-paid. When sending us your pump, please take all fittings off, before shipping them to us. All warranty returns must have an RMA # written on the outside of the box.
Ship all returns to the following address:
1000 Liberty Industrial Dr.
O'Fallon, MO 63366
For questions regarding our return policy please contact us at firstname.lastname@example.org or 800-553-5605 ext 117.
Other Manufactures Warranty Items
Please consult your owner’s manual before contacting Anjon Water Gardens concerning items other than Anjon Manufactured Product. Some products may fall under the manufactures warranty and you will need to return the product to them directly.